Shipping policy

 

Shipping Policy

Last updated September 18, 2026

We make and pack Bewilderment orders in small batches, and our team works pretty quickly.

Processing Time

Most orders leave our studio within the same week they are placed.

During peak periods, major launches, holidays, or unusually high order volume, processing and fulfillment may take up to 3 weeks before shipment.

Processing time is the time between placing your order and your package being handed to the shipping carrier. Carrier transit time begins after your order ships.

Processing estimates are not guaranteed delivery dates.

Tracking

Once your order ships, you’ll receive tracking information using the email or contact information provided at checkout.

Please allow the carrier time to scan and update tracking after your shipping label is created.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

  • Delivery location
  • Package size or weight
  • Available shipping methods
  • Current shipping promotions

From time to time, Bewilderment may offer free or discounted shipping promotions.

Combining Orders

If you place multiple orders within 48 hours of each other, we may be able to combine them into one shipment when:

  • The first order has not already shipped or progressed too far into fulfillment
  • The orders are going to the same eligible shipping address
  • Our fulfillment system allows the orders to be combined

Order combining is not guaranteed.

When orders are successfully combined and excess shipping charges can be identified and refunded, we will refund the eligible excess shipping amount.

Please do not delay placing an order because you expect it to be combined with another order.

Address Changes

Please double-check your shipping address before placing your order.

If you notice an error after ordering, contact us immediately at hi@bewilderment.com.

We will do our best to update the address if the order has not entered fulfillment, but we cannot guarantee address changes once processing has begun.

If an incorrect or incomplete address was entered by the customer and the package is lost, returned, or delivered incorrectly as a result, Bewilderment cannot guarantee a replacement or refund.

Carrier Delays

Once a package has been handed to the shipping carrier, transit and delivery timing are controlled by the carrier.

Weather, holidays, carrier disruptions, address issues, and other circumstances outside Bewilderment’s control may cause delays.

If your tracking has not updated for an unusual amount of time or you believe your package may be lost, contact hi@bewilderment.com and we’ll help you review the situation.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it:

  1. Check around your property, mailbox, parcel lockers, and any usual delivery locations.
  2. Ask household members, neighbors, or building staff who may have accepted it.
  3. Contact the shipping carrier if necessary.
  4. Email hi@bewilderment.com if you still need help.

We’ll do our best to assist, but a carrier-marked delivery does not automatically qualify for a replacement or refund.

Damaged, Incorrect, or Missing Items

If your package arrives damaged, contains an incorrect item, or is missing something, contact us at hi@bewilderment.com within 30 days of delivery.

If Bewilderment made a mistake, we will always make it right.

Depending on the situation, we may ask for photos or other information to help us resolve the issue.

Order Cancellations

We guarantee cancellation requests received within 1 hour of placing your order.

After the first hour, cancellation is no longer guaranteed because your order may already be moving through fulfillment.

If the order is still unfulfilled and can safely be canceled, we may still be able to stop it.

For full details, see our Return & Refund Policy.

Questions?

Email us anytime at hi@bewilderment.com.

We’ve got you.